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Lessons from a Carpet Layer

December 24, 2008

I was talking to my brother this week. He has a carpet installation business and has about 30 guys laying carpet on any given day. Most of his accounts are commercial, a decision he made about 6 years ago, and he has some big accounts that he travels for.

Most of his business is repeat business. He has a relationship with the one guy that orders for Pizza Hut, Denney’s, Roundtable. He shows up on time, does a good job and stands behind his work. He’s also got $500K worth of work lined up for Q1 ’09 and that’s just counting his biggest accounts. Most carpet layers are starving.

Two things I’ve learned from my brother;

1) Deliver, every time.
2) Focus on the clients that will need you again and again.

How’s your business shaping up for 08? What are you doing different for 09?

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